SHIPPING POLICY
Every Charles & Thatch piece is prepared at the bench, carefully packaged, and sent with tracking.
WHERE WE SHIP
Charles & Thatch currently ships to addresses within the United States using the United States Postal Service.
International shipping is not available at this time.
PROCESSING TIME
Guild Mark pieces normally ship within 1–3 business days after the order is placed. Initials pieces normally ship within 3–5 business days.
During holidays, product launches, or unusually high order volume, production may require additional time. Any extended production timing will be displayed on the website before purchase whenever possible.
Business days do not include weekends or postal holidays.
SHIPPING METHODS & RATES
Available shipping methods include:
USPS Ground Advantage
USPS Priority Mail
Shipping charges are calculated at checkout based on the delivery address, selected service, and package details.
Delivery dates shown at checkout or provided by USPS are estimates and are not guaranteed by Charles & Thatch.
TRACKING
A shipping-confirmation email containing tracking information will be sent when the order leaves the bench.
Tracking may require additional time to update after the package has been accepted by USPS.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Address corrections may be requested within 12 hours of placing an order. Once an order has shipped, Charles & Thatch cannot guarantee that it can be redirected or replaced if it was sent to the address provided at checkout.
If an incorrectly addressed package is returned to Charles & Thatch, the customer is responsible for the cost of shipping it again.
DELIVERY DELAYS & LOST PACKAGES
Shipping-carrier delays may occasionally occur after an order leaves the bench.
If tracking has not updated or the package has not arrived within 7 business days after the estimated delivery date, contact ryan@charlesandthatch.com. Charles & Thatch will work with USPS to investigate.
If a shipment is confirmed lost in transit, Charles & Thatch will provide a replacement or refund as appropriate.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but it cannot be found, please:
Check around the delivery location.
Ask household members and nearby neighbors.
Contact the local post office.
Allow up to 2 business days, as USPS delivery scans may occasionally appear before the package is physically delivered.
If the package still cannot be located, contact ryan@charlesandthatch.com so we can help investigate.
Charles & Thatch is not responsible for theft or disappearance after confirmed delivery. Genuine carrier errors will be reviewed and handled fairly on a case-by-case basis.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, defective, or incorrect, contact ryan@charlesandthatch.com within 14 days of delivery.
Please include the order number and photographs of the item and packaging when applicable. Additional information is available in the Return & Refund Policy.
